Frequently Asked Questions

Planning your stay at Makoa Resorts? Our FAQ section covers everything you need to know about our beachfront vacation rentals in Maui — from booking details and check-in info to amenities, group accommodations, and event hosting.

Whether you’re visiting for a family getaway, retreat, or beachfront wedding, we’re here to make your stay seamless. Can’t find what you need? Don’t hesitate to contact us — our friendly team is always available to assist.

General Questions

How Many Rooms Can be booked at once ?

You’re welcome to book multiple rooms—or even the entire property—depending on availability. Whether you’re planning a family reunion, wedding group, corporate retreat, or a multi-family vacation, our villas are perfect for groups looking to stay together while enjoying the comfort and privacy of separate accommodations.

Availability can go quickly, especially during peak travel seasons and holidays, so we recommend booking early to secure your preferred dates and room configuration. Feel free to contact us directly for help coordinating group bookings—we’re happy to assist!

How do I access the property?

Once your reservation is confirmed and your arrival date approaches, you’ll receive detailed check-in instructions via email. This includes directions, gate or door codes, and any other information needed for a smooth arrival. Most of our properties offer keyless entry, so you can check in at your convenience without needing to meet anyone in person.

If you have any questions on arrival day or need assistance during your stay, our local team is just a phone call or text away.

Do you offer airport shuttle services?

While we do not provide airport shuttle service to the property, getting to your villa is easy and convenient. Taxis and Uber are readily available right outside the airport terminals.

For the best experience and flexibility during your stay, we recommend renting a vehicle. Our trusted local partner, Go Rent A Car, offers reliable service and a wide selection of vehicles—perfect for exploring the island at your own pace.

Let us know if you’d like help coordinating transportation—we’re here to assist!

Is early check-in or late check-out available?

We understand travel plans can vary, and we’re happy to accommodate early check-ins or late check-outs whenever possible. These options may be available for an additional fee, depending on our booking schedule. In some cases, we’re able to offer complimentary early arrival or extended departure as a courtesy to our guests—but availability is not guaranteed.

Final confirmation is typically provided on the day of arrival (for early check-in) or the day before departure (for late check-out), based on occupancy and cleaning schedules. Please feel free to reach out in advance, and we’ll do our best to make your stay as seamless and comfortable as possible.

Payment Questions

What is your cancellation policy?

Cancellations made more than 120 days before check-in will receive a refund of 50% of the initial deposit. The remaining 50% will be credited toward a future stay, valid for up to 12 months from the cancellation date.

Cancellations within 120 days of check-in will result in the forfeiture of the full rental amount.

Refunds of rental payments and service fees will only be issued under the following conditions:
1. Property Unavailable: On the scheduled check-in day, the property is deemed uninhabitable, inaccessible due to transportation issues, or closed to guests by local authorities.
2. Rebooking: If the villa is rebooked for the same dates and at the same rate as the original reservation. If only part of the stay is rebooked, a proportional refund will be issued.

All refunds, whether full or partial, are subject to a 15% deduction from the deposit(s) paid.

What is the payment schedule for reservations?

A 30% deposit is required at the time of booking to confirm your reservation. The remaining balance is due no later than 120 days before your arrival. For bookings made within 120 days of the check-in date, full payment is required at the time of booking

Do you offer payment plans or split payments?

Payment plans may be available and are considered on a case-by-case basis. Factors like how far in advance you’re booking, the number of units reserved, and the length of stay all play a role.

If you’re interested in a custom payment arrangement or splitting payments among guests, just reach out—we’re happy to explore options that work best for your group.

Event Questions

Do you offer wedding packages at Makoa?

We don’t offer all-inclusive wedding packages. To host your wedding at Makoa, you’ll need to rent the entire property. Our team is happy to assist with local vendor recommendations.

How far in advance should I book my Hawaiian destination wedding at Makoa?

To secure your ideal date and location, we recommend booking your Hawaiian destination wedding at Makoa at least 9–12 months in advance. However, we also accommodate last-minute celebrations and elopements based on availability.

Can I combine my honeymoon with my wedding stay at Makoa?

Definitely. Many couples choose Makoa for both their ceremony and honeymoon, creating a seamless romantic getaway. With luxury suites, spa treatments, and curated experiences, your stay becomes more than a wedding—it’s the start of a lifelong memory.

Does Makoa help with travel and accommodation planning for wedding guests?

Absolutely! Our team can assist with room blocks, transportation coordination, and activity recommendations for your guests. At Makoa, we ensure everyone enjoys the best of what our wedding resorts in Hawaii experience has to offer—from arrival to farewell brunch.

Are there any restrictions when hosting an event?

Yes, events are welcome at Makoa Resorts, with a few important guidelines in place to ensure a smooth experience. A minimum three-night stay and full-property rental are required to host any on-site event. Event capacity may vary depending on the specific villa, so please contact us to discuss your plans and find the best fit.

Please note: In accordance with Maui County noise regulations for residential neighborhoods, all amplified sound and outdoor noise must be brought indoors by 9:00 PM. Any fines resulting from noise violations will be the responsibility of the guest and deducted from the damage deposit.

Does Makoa organize yoga retreats?

No. We provide the location, but all instructors, sessions, and planning are handled by guests or external organizers. We’re happy to connect you with local instructors if needed.

Amenity Questions

Do you have an iron and an ironing board in the units?

Yes, each unit includes an iron and an ironing board. Steamers are not provided.

What type of coffee maker is in the units?

Each unit is equipped with a drip coffee maker.

Can I use the Villas by the Cove pool if I am staying at another Makoa Resorts property?

The pool at Villas by the Cove is reserved exclusively for guests staying at that property. Unfortunately, guests at other Makoa Resorts locations do not have access to this pool. Each of our properties is designed with unique amenities to ensure a private and relaxing experience for every guest.

Is the property Air Conditioned?

Yes, each unit is equipped with air conditioning and ceiling fans to keep you comfortable throughout your stay. Whether you’re unwinding after a day in the sun or getting a good night’s sleep, you’ll stay cool and relaxed.

Is there a washer and dryer available during my stay?

Yes! Guests at Makoa Resorts have access to an on-site washer and dryer, making it easy to refresh your wardrobe during your beach getaway. While the laundry facilities are shared among guests, they are conveniently located and detergent is provided. It’s just one of the thoughtful touches that help make your stay at our boutique Maui resort feel like home.

What amenities are provided in each unit?

Each unit is designed with comfort and convenience in mind. You’ll enjoy a full set of plush towels and a beach towel per guest, as well as beach chairs, an umbrella and a cooler for your island adventures.

Our villas come stocked with essentials to get you started. In the kitchen, you will find all the needed basics like dish soap, salt, pepper, and cooking oil.

Need something for the little ones? We’re happy to provide Pack ’n Plays and high chairs upon request—just let us know before your arrival.

Still need help? send us a Message

Please contact us with any questions! We will be in touch soon!